For those who've grown to know and love Ghost over the years, this upgrade offers welcome improvements in features and ease of use.
The bottom line is that Norton Ghost 2003 is still too intimately tied to DOS for us to recommend it to a modern Windows user. However, phone support is overpriced, at $29.95 per incident or $2.95 per minute, and is available only during business hours on the West Coast. The company's Web site offers detailed FAQs, a searchable knowledge base, and free e-mail support. All of this documentation is necessary, though, since some of the included DOS-based utilities, such as the GDisk partition manager, require cryptic, old-school command-line parameters to operate. The app comes with a helpful quick-start guide a detailed, 200-plus-page written manual and extensive online help. Symantec has done an impressive job of documenting Ghost 2003's features. Unlike Drive Image and True Image, almost all of Ghost's functions require it to reboot into DOS-the command-line operating system that preceded Windows-which may take time, depending on which Windows OS you're running. This front-end shell is deceptive, though: the Windows interface acts only as an intermediary between the user and the DOS application that does all the work. Norton Ghost installs painlessly, thanks to its familiar Windows interface with wizards that guide you through the process of creating and restoring a disk image. Until Ghost can run completely in Windows, go elsewhere. With competitors such as PowerQuest Drive Image 2002 and Acronis True Image offering much better Windows integration, Ghost 2003 is a dinosaur. Unfortunately, Ghost still clings to its DOS-based roots, even in an all-Windows world. The latest version, Ghost 2003 ($69.95, $49.95 for upgrade), maintains that tradition, adding an improved interface and more storage options. Over the years, Norton Ghost has maintained a well-deserved reputation as a powerful and reliable disk-imaging application.
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